Protecting the privacy of your personal and financial information is a serious concern for the organizations of the NHHEAF Network and its employees. We respect your right to privacy and recognize our obligation to keep information about you secure and confidential. We want you to feel confident that we will protect the privacy of your personal and financial information.
In addition to this NOTICE of PRIVACY POLICIES of NHHELCO and THE NHHEAF NETWORK, the NHHEAF Network will provide new customers with its Privacy Notice which reflects our privacy policies and practices and informs customers of their rights pertaining to those policies. Our Privacy Notice can also be located on the privacy page of our websites. The NHHEAF Network reserves the right to modify its Privacy Policies at any time and these modifications will be reflected on this privacy page. When we use the term "nonpublic personal information" in this Notice, we mean information about you that identifies you, and that is not available from public sources. These Privacy Policies were adopted July 1, 2001. These Policies were updated as of May 13, 2021.
New Hampshire Higher Education Loan Corporation (NHHELCO) is an independent New Hampshire not-for-profit corporation that is a student lender and servicer, operating under the trade names of The NHHEAF Network and Granite State Management & Resources (GSM&R). New Hampshire Higher Education Assistance Foundation (NHHEAF) is a wholly-owned subsidiary of NHHELCO and fulfills its independent role as a Guaranty Agency. Both organizations are charitable non-profit corporations promoting and helping to pay for higher education and providing community outreach.
Collection of Information
We collect nonpublic personal information about you from the following sources:
If you determine that one of the organizations of NHHEAF Network has personal information of yours that must be corrected or updated, please contact that specific organization to make the request.
Disclosure of Information
We do not share any nonpublic personal information about our current or former customers to anyone, except in connection with the lawful servicing of their loans as required under the program terms or to fulfil a customer request. Customers may not limit the sharing of information that is necessary for the proper servicing of the loan. Examples of legally permitted sharing or disclosures include, without limitation:
In compliance with United States Department of Education requirements under the authority of Section 484(a)(4)(B) of the Higher Education Act , the NHHEAF Network is required to collect and disclose the Social Security Numbers of applicants for Federal student loans. This information is used only as needed in verifying customer identity, determining program eligibility and benefits, permitting the servicing of financial aid, and certifying attendance and status at an approved higher education institution.
Access to Information
We restrict access to your nonpublic personal information to our employees who need the information and to our contractors and agents in order to provide service to you in connection with the administering, servicing, and collection of your loan account. We maintain reasonable physical, electronic, and procedural safeguards in compliance with Federal and State regulations to protect your nonpublic personal information from the point of collection through the destruction and disposal of information that has reached its retention threshold.
How to Contact Us
If you have any questions or comments about this notice, please contact us at:
The NHHEAF Network
4 Barrell Court
Concord, NH 03301
Protecting the privacy of your personal and financial information online is a serious concern for the organizations of the NHHEAF Network and our employees. We respect your right to privacy and recognize our obligation to keep information about you secure and confidential. While our Privacy Policies are the same whether you are online or not, we have taken extra measures to protect the privacy of your personal and financial information online.
Most web browsers can be set to accept cookies, reject cookies, and notify you when a cookie is received, or require permission before accepting cookies.
The NHHEAF Network tracks all user traffic patterns throughout all our sites, even for users who have enabled "Do Not Track" signals on their web browsers. The majority of this information is not correlated with data about individual users and is reported in aggregate form. The NHHEAF Network does break down these overall usage statistics according to a user's domain name, browser type, page requests and referring host. In addition, the NHHEAF network may track individual users who are referred from particular sites in order to determine if that referral results in a new customer relationship. Individual tracking is not used to identify individuals for the purpose of sharing with other parties.
The NHHEAF Network at times tracks and catalogs the search terms users enter in our search function, but this particular tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
This site utilizes Google AdWordsTM and tracking cookies to monitor the success of advertising campaigns through the Google tool. The cookies used for monitoring Google AdWordsTM persist for a limited time only. The cookies are not isolated, meaning that the data gathered cannot be matched back to a specific website visitor. Instead, the data permits an aggregated view of the overall data for ads and keywords.
The NHHEAF Network may send unsolicited email to its visitors who provide an email address and do not opt out of receiving information about our products or services. For customers of the NHHEAF Network, we may send emails in response to direct queries, as part of newsletter subscriptions, as a function of our online account processes or if you request that information about your loan such as your loan status be emailed to you. Standard email is not secure. Therefore, we ask that you do not send confidential information such as social security or account numbers to us via an unsecured email. Such communications should be sent to us via the U.S. Postal Service or you may call or visit us at our office.
Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), NHHEAF will not knowingly collect names or any other personally identifiable information from children. The NHHEAF Network will not knowingly request personally identifiable information from anyone under the age of 13 without requesting parental consent.
NHHEAF Network sponsored websites contain links to other sites. Please be aware that the NHHEAF Network is not responsible for the privacy policies of other websites. The NHHEAF Network encourages visitors when they link to other websites to read and be aware of the privacy policies of those sites. This privacy statement pertains only to the NHHEAF Network.
The NHHEAF Network takes the safeguarding of information seriously. We maintain administrative physical and technical controls to safeguard the information in our care. Some of the security measures employed by the NHHEAF Network include:
By using this website, you consent to the collection and use of this information by NHHEAF Network. If we decide to change our Privacy Policies as set for in the Notice of Policies, we will post those changes on this page so that you are always aware of what personal information we collect, how we use it, and under what circumstances we disclose it.
When you access a NHHEAF Network sponsored website (“Site“), you agree to the following:
Protecting Username/ID and Password or PIN
Materials available on NHHEAF Network sponsored sites are protected by the copyright laws of the United States and other countries. All rights reserved.
NHHEAF Network trademarks, logos, and service marks (collectively the "Trademarks") displayed on our Sites, are registered trademarks of NHHELCO. Nothing contained on the Site should be construed as granting any license or right to use any Trademark displayed on the Site without the written permission of the NHHEAF Network or such third party that may own other trademarks displayed on the NHHEAF Network sponsored sites. Misuse of the Trademarks displayed on the NHHEAF Network sponsored sites is strictly prohibited.